# Can i restore my old account ? **URL:** \ **Category:** Neo Monsters\ **Created:** [March 16, 2026, 7:46am UTC](https://www.neomonstersforum.com/t/can-i-restore-my-old-account/64423 "2026-03-16T07:46:37Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Jonathan\_Lim](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/jonathan_lim/32/79553_2.png) [@Jonathan\_Lim](https://www.neomonstersforum.com/u/Jonathan_Lim)\ **Post date:** [March 16, 2026, 7:46am UTC](https://www.neomonstersforum.com/t/can-i-restore-my-old-account/64423/1 "2026-03-16T07:46:37Z")
i had played this game on 2022 and then i lost my account because i change my phone , but i had some receipt on this accout purchaces ,i didn’t know about transfer data back then then i make a new account on 2025 and i lost it again and i forget to back up , but i’m f2p on this acc , and i really put time into this account either way can i get back to my account ? i wanted to play again but i don’t want to start all over again ---
**Author:** ![Tanjiro](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/tanjiro/32/84027_2.png) [@Tanjiro](https://www.neomonstersforum.com/u/Tanjiro)\ **Post date:** [March 16, 2026, 4:03pm UTC](https://www.neomonstersforum.com/t/can-i-restore-my-old-account/64423/2 "2026-03-16T16:03:21Z")
> [@envelope \[IMPORTANT\] How to contact support team envelope](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662): > > If you encountered any issue in the game, please feel free to contact our support team via email. [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) Please make sure to provide the following information: in game name friend ID transfer number (restore code) If you are contacting us because you lost / forgot the restore code, please provide us app purchase / download receipt and the following information (as far as you can remember) in the mail. in game name friend ID purchase receipt (if any) in game progress la…