# Buy gems but receive nothing

**URL:** <https://www.neomonstersforum.com/t/buy-gems-but-receive-nothing/6907>\
**Category:** Neo Monsters Bug Reports\
**Created:** [July 28, 2017, 3:49pm UTC](https://www.neomonstersforum.com/t/buy-gems-but-receive-nothing/6907 "2017-07-28T15:49:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/neomonstersforum/original/2X/c/cf370d0fb15ed4fcad9b29425e58ab6e5b0eb3f8.png) [@system](https://www.neomonstersforum.com/u/system)\
**Post date:** [July 28, 2017, 3:49pm UTC](https://www.neomonstersforum.com/t/buy-gems-but-receive-nothing/6907/1 "2017-07-28T15:49:06Z")

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I bought 48 gems 9 hours ago, with credit card. But i receive nothing, while my i receive notisfication that my transaction alreadh done. I lost my money but gain no gems. I want my 48 gems…

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**Author:** ![Zardecil](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/zardecil/32/7546_2.png) [@Zardecil](https://www.neomonstersforum.com/u/Zardecil)\
**Post date:** [July 29, 2017, 6:14am UTC](https://www.neomonstersforum.com/t/buy-gems-but-receive-nothing/6907/2 "2017-07-29T06:14:52Z")

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They have a contact us button in the game. Use it to contact devs.