# Bug losted all my gem.. waiting help **URL:** \ **Category:** Neo Monsters Bug Reports\ **Created:** [July 7, 2021, 2:52pm UTC](https://www.neomonstersforum.com/t/bug-losted-all-my-gem-waiting-help/33976 "2021-07-07T14:52:40Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Zehra](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/zehra/32/36739_2.png) [@Zehra](https://www.neomonstersforum.com/u/Zehra)\ **Post date:** [July 7, 2021, 2:52pm UTC](https://www.neomonstersforum.com/t/bug-losted-all-my-gem-waiting-help/33976/1 "2021-07-07T14:52:41Z")
Hello my last message was 12 day, i have send bunch of mail, when the support will help me ? Honestly its not Nice. I dont get any answer [Shopsupport@zigzagame.net](mailto:Shopsupport@zigzagame.net) This is the right mail ? Plz help me, i will get my gem back ? ---
**Author:** ![TNCXWHITEXROSE](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/tncxwhitexrose/32/36975_2.png) [@TNCXWHITEXROSE](https://www.neomonstersforum.com/u/TNCXWHITEXROSE)\ **Post date:** [July 7, 2021, 4:07pm UTC](https://www.neomonstersforum.com/t/bug-losted-all-my-gem-waiting-help/33976/2 "2021-07-07T16:07:51Z")
All this for a gem, really man? ---
**Author:** ![Zehra](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/zehra/32/36739_2.png) [@Zehra](https://www.neomonstersforum.com/u/Zehra)\ **Post date:** [July 7, 2021, 6:17pm UTC](https://www.neomonstersforum.com/t/bug-losted-all-my-gem-waiting-help/33976/3 "2021-07-07T18:17:07Z")
This is all the gem i geted in offline mod … so yes i complain ---
**Author:** ![Killerdog](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/killerdog/32/19206_2.png) [@Killerdog](https://www.neomonstersforum.com/u/Killerdog)\ **Post date:** [July 7, 2021, 6:32pm UTC](https://www.neomonstersforum.com/t/bug-losted-all-my-gem-waiting-help/33976/4 "2021-07-07T18:32:31Z")
Does the capital letter matter? It’s a lowercase “s” at the start. This is the thread where it’s listed: > [@envelope \[IMPORTANT\] How to contact support team envelope](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662): > > If you encountered any issue in the game, please feel free to contact our support team via email. [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) Please make sure to provide the following information: in game name friend ID transfer number (restore code) If you are contacting us because you lost / forgot the restore code, please provide us app purchase / download receipt and the following information (as far as you can remember) in the mail. in game name friend ID purchase receipt (if any) in game progress l… I don’t know if this other email is still used but I’ve had success with the one given at the end of this thread: > [@FAQ and our new support system](https://www.neomonstersforum.com/t/faq-and-our-new-support-system/5322): > > Hello everyone, In an effort to assist and inform players more effectively, we have compiled a list of frequently asked questions for players to refer to. Frequently Asked Questions: Q)  How can I restore my save data? \*\*A) \*\*To restore your data from another device, open Neo monsters on your first device (that contains the data you want) and tap “Online”, “Community”, and “View Restore Code”. On the secons device, tap “Menu”, “Restore Data”, then enter the code obtained from the first devic… ---
**Author:** ![Zehra](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/zehra/32/36739_2.png) [@Zehra](https://www.neomonstersforum.com/u/Zehra)\ **Post date:** [July 8, 2021, 2:22pm UTC](https://www.neomonstersforum.com/t/bug-losted-all-my-gem-waiting-help/33976/5 "2021-07-08T14:22:26Z")
I have already send mail 3 time