# Bug got me -5 Gems **URL:** \ **Category:** Neo Monsters Bug Reports\ **Created:** [September 21, 2018, 2:44pm UTC](https://www.neomonstersforum.com/t/bug-got-me-5-gems/14756 "2018-09-21T14:44:42Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Eradicxtor](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/eradicxtor/32/9764_2.png) [@Eradicxtor](https://www.neomonstersforum.com/u/Eradicxtor)\ **Post date:** [September 21, 2018, 2:44pm UTC](https://www.neomonstersforum.com/t/bug-got-me-5-gems/14756/1 "2018-09-21T14:44:42Z")
Hello there, earlier I tried to hatch an egg, but my internet connection was kinda bad. I only had 5 gems and because of my bad internet connection it didnโ€™t work. And all of a sudden I got -5 Gems on my account. I didnโ€™t know that you can have less than 0 gems and appearently I also didnโ€™t get any Monsters. So I lost 10 gems in total. Does anyone has an idea how to get my gems back? ๐Ÿ˜… Thank you in advance ---
**Author:** ![Eradicxtor](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/eradicxtor/32/9764_2.png) [@Eradicxtor](https://www.neomonstersforum.com/u/Eradicxtor)\ **Post date:** [September 21, 2018, 2:51pm UTC](https://www.neomonstersforum.com/t/bug-got-me-5-gems/14756/2 "2018-09-21T14:51:23Z")
![Screenshot_20180921-164944](https://us1.discourse-cdn.com/flex015/uploads/neomonstersforum/original/2X/6/65dcff037f7afe5fd1dc90c5e7e642783abfd340.jpeg) ---
**Author:** ![Eradicxtor](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/eradicxtor/32/9764_2.png) [@Eradicxtor](https://www.neomonstersforum.com/u/Eradicxtor)\ **Post date:** [September 21, 2018, 2:52pm UTC](https://www.neomonstersforum.com/t/bug-got-me-5-gems/14756/3 "2018-09-21T14:52:48Z")
I wanted to see what happens when I get new gems and now I only got -3 gems ๐Ÿ˜‚ fantastic ---
**Author:** ![TNB\_iSegal](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/tnb_isegal/32/6243_2.png) [@TNB\_iSegal](https://www.neomonstersforum.com/u/TNB_iSegal)\ **Post date:** [September 21, 2018, 2:55pm UTC](https://www.neomonstersforum.com/t/bug-got-me-5-gems/14756/4 "2018-09-21T14:55:01Z")
๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚ ---
**Author:** ![anon65219497](https://avatars.discourse-cdn.com/v4/letter/a/eada6e/32.png) [@anon65219497](https://www.neomonstersforum.com/u/anon65219497)\ **Post date:** [September 21, 2018, 3:28pm UTC](https://www.neomonstersforum.com/t/bug-got-me-5-gems/14756/5 "2018-09-21T15:28:01Z")
Irrelevant but yesterday I did almost all of the bi weekly challenge so that the yellow missions and one white one was left. However now when I went back in there all of them are undone. What gives @Dev_VKC and @Dev_BRD ---
**Author:** ![Prism](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/prism/32/7618_2.png) [@Prism](https://www.neomonstersforum.com/u/Prism)\ **Post date:** [September 21, 2018, 3:54pm UTC](https://www.neomonstersforum.com/t/bug-got-me-5-gems/14756/6 "2018-09-21T15:54:45Z")
Wowโ€ฆthis is rare ๐Ÿ˜‚ haha ---
**Author:** ![ILAGaLOT](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/ilagalot/32/19929_2.png) [@ILAGaLOT](https://www.neomonstersforum.com/u/ILAGaLOT)\ **Post date:** [September 21, 2018, 4:14pm UTC](https://www.neomonstersforum.com/t/bug-got-me-5-gems/14756/7 "2018-09-21T16:14:41Z")
You owe the devs money ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚ @Dev_BRD you be savage ---
**Author:** ![Dev\_VKC](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_vkc/32/55057_2.png) [@Dev\_VKC](https://www.neomonstersforum.com/u/Dev_VKC)\ **Post date:** [September 26, 2018, 12:33am UTC](https://www.neomonstersforum.com/t/bug-got-me-5-gems/14756/8 "2018-09-26T00:33:24Z")
Hi Eradicxtor, We are sorry for the issue. Could you do us a favour contact our support team via the following email? [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) Thank you very much ---
**Author:** ![Raghnius](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/raghnius/32/10467_2.png) [@Raghnius](https://www.neomonstersforum.com/u/Raghnius)\ **Post date:** [September 26, 2018, 1:31pm UTC](https://www.neomonstersforum.com/t/bug-got-me-5-gems/14756/9 "2018-09-26T13:31:23Z")
The same thing happened to me with legendary potions! The accountant put me -1, at the time not claim because he was new to the game and did not know that you could make such claims โ€ฆ now itโ€™s late ๐Ÿ˜”