# Ayuda con el soporte técnico - Help with technical support

**URL:** <https://www.neomonstersforum.com/t/ayuda-con-el-soporte-tecnico-help-with-technical-support/65706>\
**Category:** Neo Monsters General Discussions\
**Created:** [October 27, 2026, 7:48am UTC](https://www.neomonstersforum.com/t/ayuda-con-el-soporte-tecnico-help-with-technical-support/65706 "2026-10-27T07:48:19Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Inaudis\_Martinez](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/inaudis_martinez/32/84972_2.png) [@Inaudis\_Martinez](https://www.neomonstersforum.com/u/Inaudis_Martinez)\
**Post date:** [October 27, 2026, 7:48am UTC](https://www.neomonstersforum.com/t/ayuda-con-el-soporte-tecnico-help-with-technical-support/65706/1 "2026-10-27T07:48:19Z")

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@Dev_VKC

Perdí mi código seguro y le escribí un correo al soporte técnico [neomon.983143183@gmail.com](mailto:neomon.983143183@gmail.com) con la información requerida antes de que comenzara el aniversario y ya hace una semana y aún no me contestan. Osea me voy a quedar sin cuenta de neo monster y sin aniversario 😱

Auto translation:

I lost my secure code and emailed technical support at [neomon.983143183@gmail.com](mailto:neomon.983143183@gmail.com) with the required information before the anniversary event began. It’s been a week now, and I still haven’t received a response. Does this mean I’m going to lose my Neo Monsters account and miss out on the anniversary? 😱