# Achievement gems not received. DEV PLEASE HELP **URL:** \ **Category:** Neo Monsters General Discussions\ **Created:** [June 16, 2017, 1:43pm UTC](https://www.neomonstersforum.com/t/achievement-gems-not-received-dev-please-help/6725 "2017-06-16T13:43:53Z")\ **Posts on this page:** 8\ **Page:** 2
**Author:** ![Lucrayzor](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/lucrayzor/32/31298_2.png) [@Lucrayzor](https://www.neomonstersforum.com/u/Lucrayzor)\ **Post date:** [June 20, 2017, 1:00am UTC](https://www.neomonstersforum.com/t/achievement-gems-not-received-dev-please-help/6725/21 "2017-06-20T01:00:21Z")
I’ve beaten the scb but it won’t give me the gems for it. Could you help? ---
**Author:** ![Mr.X](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/mr.x/32/20447_2.png) [@Mr.X](https://www.neomonstersforum.com/u/Mr.X)\ **Post date:** [June 20, 2017, 1:41am UTC](https://www.neomonstersforum.com/t/achievement-gems-not-received-dev-please-help/6725/22 "2017-06-20T01:41:21Z")
> [@Lucrayzor](#): > > I’ve beaten the scb but it won’t give me the gems for it. Could you help? Scb wount count on this one they will start on the next one ---
**Author:** ![fantasyfutstar](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/fantasyfutstar/32/7757_2.png) [@fantasyfutstar](https://www.neomonstersforum.com/u/fantasyfutstar)\ **Post date:** [June 20, 2017, 2:00am UTC](https://www.neomonstersforum.com/t/achievement-gems-not-received-dev-please-help/6725/23 "2017-06-20T02:00:51Z")
> [@Mr.X](#): > > Fantasy did you get a respond or still having same problem that you cant claim the gems They did ask me for some info via email. ---
**Author:** ![Justinzn](https://avatars.discourse-cdn.com/v4/letter/j/c6cbf5/32.png) [@Justinzn](https://www.neomonstersforum.com/u/Justinzn)\ **Post date:** [June 20, 2017, 3:30pm UTC](https://www.neomonstersforum.com/t/achievement-gems-not-received-dev-please-help/6725/24 "2017-06-20T15:30:19Z")
Hey guys, I’m also having the same problem. Who do I email abt it?? Thanks ---
**Author:** ![Has88san](https://avatars.discourse-cdn.com/v4/letter/h/ea5d25/32.png) [@Has88san](https://www.neomonstersforum.com/u/Has88san)\ **Post date:** [June 20, 2017, 4:16pm UTC](https://www.neomonstersforum.com/t/achievement-gems-not-received-dev-please-help/6725/25 "2017-06-20T16:16:27Z")
I’m having the same problem too. Sean said they are looking into the matter. Does that mean i don’t need to do anything? Or still email them? ---
**Author:** ![fantasyfutstar](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/fantasyfutstar/32/7757_2.png) [@fantasyfutstar](https://www.neomonstersforum.com/u/fantasyfutstar)\ **Post date:** [June 20, 2017, 4:51pm UTC](https://www.neomonstersforum.com/t/achievement-gems-not-received-dev-please-help/6725/26 "2017-06-20T16:51:20Z")
Sent them an email with your friend’s code, restore code, device name, android/ios version(eg nougat) and neo monsters app version. [neomonsupport.gameplay@zigzagame.net](mailto:neomonsupport.gameplay@zigzagame.net) ---
**Author:** ![Justinzn](https://avatars.discourse-cdn.com/v4/letter/j/c6cbf5/32.png) [@Justinzn](https://www.neomonstersforum.com/u/Justinzn)\ **Post date:** [June 20, 2017, 5:04pm UTC](https://www.neomonstersforum.com/t/achievement-gems-not-received-dev-please-help/6725/27 "2017-06-20T17:04:29Z")
> [@fantasyfutstar](#): > > Sent them an email with your friend’s code, restore code, device name, android/ios version(eg nougat) and neo monsters app version. > [neomonsupport.gameplay@zigzagame.net](mailto:neomonsupport.gameplay@zigzagame.net) Thank you ---
**Author:** ![SeanDeverino](https://avatars.discourse-cdn.com/v4/letter/s/9de053/32.png) [@SeanDeverino](https://www.neomonstersforum.com/u/SeanDeverino)\ **Post date:** [June 21, 2017, 2:02am UTC](https://www.neomonstersforum.com/t/achievement-gems-not-received-dev-please-help/6725/28 "2017-06-21T02:02:06Z")
Going to lock this thread as we are actively helping people who contact support. If you have this problem, contact support! We check support daily and try to solve as many issues as we can every day. Sean [Previous page](https://www.neomonstersforum.com/t/achievement-gems-not-received-dev-please-help/6725.md?page=1)