# Account Cleared Or Banned? **URL:** \ **Category:** Neo Monsters\ **Created:** [March 19, 2019, 12:57am UTC](https://www.neomonstersforum.com/t/account-cleared-or-banned/18012 "2019-03-19T00:57:33Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Alasdair\_Ferguson1](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/alasdair_ferguson1/32/12710_2.png) [@Alasdair\_Ferguson1](https://www.neomonstersforum.com/u/Alasdair_Ferguson1)\ **Post date:** [March 19, 2019, 12:57am UTC](https://www.neomonstersforum.com/t/account-cleared-or-banned/18012/1 "2019-03-19T00:57:33Z")
Hi Everyone, When I opened up neo monsters this morning it was as if I was starting a new game and now when I try to use my restore code, nothing happens it just keeps on connecting to server. I’d really like to know why, I’ve spent money on this account and have no violated any rules, there is no ban message but I’d like to know what’s happening. @Dev_VKC @Dev_BRD ---
**Author:** ![Dev\_BRD](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/dev_brd/32/17493_2.png) [@Dev\_BRD](https://www.neomonstersforum.com/u/Dev_BRD)\ **Post date:** [March 19, 2019, 1:26am UTC](https://www.neomonstersforum.com/t/account-cleared-or-banned/18012/2 "2019-03-19T01:26:44Z")
Hello, Can you please contact our support at: [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) send your friend code or restore code, and they should be able to help you, Thanks ---
**Author:** ![Alasdair\_Ferguson1](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/alasdair_ferguson1/32/12710_2.png) [@Alasdair\_Ferguson1](https://www.neomonstersforum.com/u/Alasdair_Ferguson1)\ **Post date:** [March 19, 2019, 2:09am UTC](https://www.neomonstersforum.com/t/account-cleared-or-banned/18012/3 "2019-03-19T02:09:30Z")
> [@Dev\_BRD](#): > > [shopsupport@zigzagame.net](mailto:shopsupport@zigzagame.net) Okay, I will thanks. Hopefully they’ll get back to me