# About restore codes

**URL:** <https://www.neomonstersforum.com/t/about-restore-codes/4208>\
**Category:** Neo Monsters General Discussions\
**Created:** [May 30, 2016, 10:43pm UTC](https://www.neomonstersforum.com/t/about-restore-codes/4208 "2016-05-30T22:43:40Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Skyleik](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/skyleik/32/6052_2.png) [@Skyleik](https://www.neomonstersforum.com/u/Skyleik)\
**Post date:** [May 30, 2016, 10:43pm UTC](https://www.neomonstersforum.com/t/about-restore-codes/4208/1 "2016-05-30T22:43:40Z")

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Hello guys.

So, I have a doubt about the restore codes. Today I’ve been having problems with my phone, it doesn’t turn on and I believe it just broke, though I’m not 100% sure. If I buy a new device, I’d like to keep playing the game, but I wouldn’t have the code to restore my data and I already used it once to transfer my save to my phone, and the codes can only be used once a year for all I know.

Can I be able somehow to restore my save to a new device anyway even if I don’t remember my code and I already used it?&nbsp;

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**Author:** ![Buckingham](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/buckingham/32/5780_2.png) [@Buckingham](https://www.neomonstersforum.com/u/Buckingham)\
**Post date:** [May 31, 2016, 7:04am UTC](https://www.neomonstersforum.com/t/about-restore-codes/4208/2 "2016-05-31T07:04:32Z")

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If you message the devs on facebook they can reset the code so you can use the same one again. However I don’t know if they can do that without knowing the code itself. Best to ask them honestly.

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**Author:** ![Skyleik](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/skyleik/32/6052_2.png) [@Skyleik](https://www.neomonstersforum.com/u/Skyleik)\
**Post date:** [May 31, 2016, 1:54pm UTC](https://www.neomonstersforum.com/t/about-restore-codes/4208/3 "2016-05-31T13:54:39Z")

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I found the code on Evernote so that won’t be a problem. How often do they answer?

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**Author:** ![Silas\_In\_T\_Veld](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@Silas\_In\_T\_Veld](https://www.neomonstersforum.com/u/Silas_In_T_Veld)\
**Post date:** [May 31, 2016, 1:58pm UTC](https://www.neomonstersforum.com/t/about-restore-codes/4208/4 "2016-05-31T13:58:18Z")

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> [@Skyleik](#):
>
> I found the code on Evernote so that won’t be a problem. How often do they answer?

Most of the time within a day so no worries 😉

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**Author:** ![Buckingham](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/buckingham/32/5780_2.png) [@Buckingham](https://www.neomonstersforum.com/u/Buckingham)\
**Post date:** [May 31, 2016, 6:30pm UTC](https://www.neomonstersforum.com/t/about-restore-codes/4208/5 "2016-05-31T18:30:59Z")

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Make sure you go to the neomonsters facebook page though, it’s faster than the zigzag support page or whatever it’s called.&nbsp;

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**Author:** ![Skyleik](https://sea1.discourse-cdn.com/flex015/user_avatar/www.neomonstersforum.com/skyleik/32/6052_2.png) [@Skyleik](https://www.neomonstersforum.com/u/Skyleik)\
**Post date:** [June 1, 2016, 8:23am UTC](https://www.neomonstersforum.com/t/about-restore-codes/4208/6 "2016-06-01T08:23:38Z")

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Already got my save back. Thanks guys 😉