# Neo Monsters Bug Reports **URL:** https://www.neomonstersforum.com/c/neo-monsters-discussion/neo-monsters-bug-reports/27.md [Latest](https://www.neomonstersforum.com/latest.md) · [Categories](https://www.neomonstersforum.com/categories.md) --- ## [✉️ \[IMPORTANT\] How to contact support team ✉️](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662)
**Author:** [@Dev\_VKC](https://www.neomonstersforum.com/u/Dev_VKC)\ **Replies:** 0\ **Last updated:** [April 15, 2020, 2:35am UTC](https://www.neomonstersforum.com/t/important-how-to-contact-support-team/24662 "2020-04-15T02:35:57Z")
If you encountered any issue in the game, please feel free to contact our support team via email. shopsupport@zigzagame.net Please make sure to provide the following information: in game name friend ID transfer numbe… --- ## [Is it really a bug? Read this FAQ before posting here](https://www.neomonstersforum.com/t/is-it-really-a-bug-read-this-faq-before-posting-here/7299)
**Author:** [@Lucrayzor](https://www.neomonstersforum.com/u/Lucrayzor)\ **Replies:** 0\ **Last updated:** [November 15, 2017, 12:09am UTC](https://www.neomonstersforum.com/t/is-it-really-a-bug-read-this-faq-before-posting-here/7299 "2017-11-15T00:09:34Z")
I’m putting this up because on quite a few occasions there are people that report “bugs” that are actually just little details that they are unaware of. Just check through the list, and if your problem isn’t there then c… --- ## [PVP Bug Reports!](https://www.neomonstersforum.com/t/pvp-bug-reports/5995)
**Author:** [@Mayushii](https://www.neomonstersforum.com/u/Mayushii)\ **Replies:** 220\ **Last updated:** [August 16, 2025, 4:06pm UTC](https://www.neomonstersforum.com/t/pvp-bug-reports/5995 "2025-08-16T16:06:08Z")
General Bug Reports go to the Bug Reports Section, but I figured that because PVP has no shortage of its own unique bugs, it could be placed here until we deal with most of them. (We can move this thread to the General … --- ## [❗️ Please report new bugs here❗️](https://www.neomonstersforum.com/t/please-report-new-bugs-here/4823)
**Author:** [@Developer](https://www.neomonstersforum.com/u/Developer)\ **Replies:** 9845\ **Last updated:** [October 17, 2026, 7:59am UTC](https://www.neomonstersforum.com/t/please-report-new-bugs-here/4823 "2026-10-17T07:59:58Z")
Thank you! The login bonus not popping up issue should fix it self, it will come up after 24hours since your last login bonus claim --- ## [5 Gems forum helping please](https://www.neomonstersforum.com/t/5-gems-forum-helping-please/65550)
**Author:** [@Omer\_Efe\_Yarsi](https://www.neomonstersforum.com/u/Omer_Efe_Yarsi)\ **Replies:** 1\ **Last updated:** [October 10, 2026, 2:08pm UTC](https://www.neomonstersforum.com/t/5-gems-forum-helping-please/65550 "2026-10-10T14:08:34Z")
Hello can someone say how to get 5 gems forum? --- ## [Need help getting Starskie](https://www.neomonstersforum.com/t/need-help-getting-starskie/65536)
**Author:** [@Superman37891](https://www.neomonstersforum.com/u/Superman37891)\ **Replies:** 4\ **Last updated:** [October 8, 2026, 6:11am UTC](https://www.neomonstersforum.com/t/need-help-getting-starskie/65536 "2026-10-08T06:11:33Z")
I accidentally deleted my Chronozeros thinking I could get Chronox and use Super Epic potions to plus it. I learned that I can’t so I am back to having a Chronox. The problem is I can’t get Starskie to evolve it as I ha… --- ## [Bug forum](https://www.neomonstersforum.com/t/bug-forum/65463)
**Author:** [@Antonio\_Jose\_Morales](https://www.neomonstersforum.com/u/Antonio_Jose_Morales)\ **Replies:** 0\ **Last updated:** [September 24, 2026, 10:49am UTC](https://www.neomonstersforum.com/t/bug-forum/65463 "2026-09-24T10:49:52Z")
I cant get the gems for see the forum --- ## [Cant finish the download progress !](https://www.neomonstersforum.com/t/cant-finish-the-download-progress/13850)
**Author:** [@Currypuff](https://www.neomonstersforum.com/u/Currypuff)\ **Replies:** 17\ **Last updated:** [September 17, 2026, 2:31pm UTC](https://www.neomonstersforum.com/t/cant-finish-the-download-progress/13850 "2026-09-17T14:31:06Z")
It’s been like this for the last 16 hours, my internet is okay so it should of finished by now. Help me I want to play but can’t access mail,online,eggs and more. --- ## [Problema con Kumashiro](https://www.neomonstersforum.com/t/problema-con-kumashiro/65341)
**Author:** [@Frank21](https://www.neomonstersforum.com/u/Frank21)\ **Replies:** 11\ **Last updated:** [August 31, 2026, 1:52pm UTC](https://www.neomonstersforum.com/t/problema-con-kumashiro/65341 "2026-08-31T13:52:09Z")
Buon giorno, vi invio lo screenshot della mia squadra. Ieri ho trovato il nuovo eroe leggendario Kumashiro (ho sostituito Tenebris). Ieri non ho riscontrato nessun problema. Stamattina ho fatto due missioni dell’event… --- ## [Error de banners](https://www.neomonstersforum.com/t/error-de-banners/64996)
**Author:** [@Hanzo\_Jose](https://www.neomonstersforum.com/u/Hanzo_Jose)\ **Replies:** 7\ **Last updated:** [August 23, 2026, 6:55pm UTC](https://www.neomonstersforum.com/t/error-de-banners/64996 "2026-08-23T18:55:22Z")
Por favor, se que esto es un poco incómodo pero parece que los banners tienen problemas, ya que en el más reciente que es de la mitica llamada Bridalith le gire un total de 1514 gemas y nada más me salió un fragmento y l… --- ## [Gemme acquistate non ricevute - Purchased gems not received](https://www.neomonstersforum.com/t/gemme-acquistate-non-ricevute-purchased-gems-not-received/65277)
**Author:** [@Frank21](https://www.neomonstersforum.com/u/Frank21)\ **Replies:** 4\ **Last updated:** [August 9, 2026, 1:55pm UTC](https://www.neomonstersforum.com/t/gemme-acquistate-non-ricevute-purchased-gems-not-received/65277 "2026-08-09T13:55:49Z")
Buon giorno a tutti! Ho acquistato un pass mensile di gemme (3.99€). Allego foto dell’offerta delle gemme a pagamento. Dovrei ricevere 2 gemme ogni giorno. Ho acquistato il pacchetto 4 giorni fa. Non ho ricevuto nulla. … --- ## [Opening App Bug](https://www.neomonstersforum.com/t/opening-app-bug/65215)
**Author:** [@ShinSky10](https://www.neomonstersforum.com/u/ShinSky10)\ **Replies:** 2\ **Last updated:** [July 23, 2026, 7:32pm UTC](https://www.neomonstersforum.com/t/opening-app-bug/65215 "2026-07-23T19:32:12Z")
When I open the app, my charging process stop to 80% and I can’t play since yesterday. I have also make the last update on playstore but I’ve always the same problem --- ## [Fix the connection between two players searching](https://www.neomonstersforum.com/t/fix-the-connection-between-two-players-searching/65160)
**Author:** [@Ryxkutron](https://www.neomonstersforum.com/u/Ryxkutron)\ **Replies:** 0\ **Last updated:** [June 27, 2026, 4:34pm UTC](https://www.neomonstersforum.com/t/fix-the-connection-between-two-players-searching/65160 "2026-06-27T16:34:36Z")
Now that I can finally post things and be heard by the developers, I would like you to make a serious effort about pvp matching. It happens that more than half the time I can’t play against the person I could have fo… --- ## [No descarga la sección en línea - The online section does not download](https://www.neomonstersforum.com/t/no-descarga-la-seccion-en-linea-the-online-section-does-not-download/65146)
**Author:** [@Miguel\_Angel\_Garvin](https://www.neomonstersforum.com/u/Miguel_Angel_Garvin)\ **Replies:** 0\ **Last updated:** [June 21, 2026, 2:26pm UTC](https://www.neomonstersforum.com/t/no-descarga-la-seccion-en-linea-the-online-section-does-not-download/65146 "2026-06-21T14:26:05Z")
Porfavor necesito que me ayuden en neo monster . Llevo 2 días tratando de terminar la descarga en línea y no termina se ha quedo estancado Auto translation: Please, I need help with Neo Monster. I’ve been trying to fin… --- ## [blightosis skill: bug or just my reading comprehension is bad](https://www.neomonstersforum.com/t/blightosis-skill-bug-or-just-my-reading-comprehension-is-bad/65105)
**Author:** [@kimchi505](https://www.neomonstersforum.com/u/kimchi505)\ **Replies:** 4\ **Last updated:** [June 15, 2026, 3:11pm UTC](https://www.neomonstersforum.com/t/blightosis-skill-bug-or-just-my-reading-comprehension-is-bad/65105 "2026-06-15T15:11:13Z")
I don’t know if this is a bug or I’m just missing out on something, but why this skill doesn’t work even tho all my monsters in fl has a speed lower than 40% --- ## [Ingredientes q no están donde debeeian - Ingredients that are not where they should be](https://www.neomonstersforum.com/t/ingredientes-q-no-estan-donde-debeeian-ingredients-that-are-not-where-they-should-be/64887)
**Author:** [@yirley\_rivera\_rivera](https://www.neomonstersforum.com/u/yirley_rivera_rivera)\ **Replies:** 1\ **Last updated:** [May 4, 2026, 5:29am UTC](https://www.neomonstersforum.com/t/ingredientes-q-no-estan-donde-debeeian-ingredients-that-are-not-where-they-should-be/64887 "2026-05-04T05:29:37Z")
Soy de región latino América, hace poco me salio la mítica Viviax, el único monstruo q me falta para darle ultra es un rockoi, el cual debería estar en Isla desértica pero no aparece Auto translation: I’m from the Lat… --- ## [I can't find the monsters after opening 10 eggs](https://www.neomonstersforum.com/t/i-cant-find-the-monsters-after-opening-10-eggs/64629)
**Author:** [@Cabal94](https://www.neomonstersforum.com/u/Cabal94)\ **Replies:** 4\ **Last updated:** [April 12, 2026, 4:45pm UTC](https://www.neomonstersforum.com/t/i-cant-find-the-monsters-after-opening-10-eggs/64629 "2026-04-12T16:45:40Z")
I opened 10 eggs with purple cards in one of the new banners but when I went to see my new monsters to insist on the team there isn’t a single one…how do I have to get those monsters? --- ## [When i play the event to get one of the starters i do not receive t](https://www.neomonstersforum.com/t/when-i-play-the-event-to-get-one-of-the-starters-i-do-not-receive-t/64506)
**Author:** [@Unknown\_2](https://www.neomonstersforum.com/u/Unknown_2)\ **Replies:** 2\ **Last updated:** [March 29, 2026, 3:43am UTC](https://www.neomonstersforum.com/t/when-i-play-the-event-to-get-one-of-the-starters-i-do-not-receive-t/64506 "2026-03-29T03:43:55Z")
When i play the event to get one of the starters i do not receive the starter --- ## [Code de restauration fail](https://www.neomonstersforum.com/t/code-de-restauration-fail/64484)
**Author:** [@Kouyo\_Ethan](https://www.neomonstersforum.com/u/Kouyo_Ethan)\ **Replies:** 1\ **Last updated:** [March 27, 2026, 8:17am UTC](https://www.neomonstersforum.com/t/code-de-restauration-fail/64484 "2026-03-27T08:17:46Z")
J’ai mon code de restauration neo monster mais je n’arrive a restaurer mon compte je reste bloqué sur la connexion au serveur Auto translation: I have my Neo Monster recovery code but I can’t restore my account; I’m st… --- ## [1on1 on camouflague](https://www.neomonstersforum.com/t/1on1-on-camouflague/18977)
**Author:** [@Sheepwash](https://www.neomonstersforum.com/u/Sheepwash)\ **Replies:** 3\ **Last updated:** [March 23, 2026, 2:02am UTC](https://www.neomonstersforum.com/t/1on1-on-camouflague/18977 "2026-03-23T02:02:02Z")
I use 1on1, it sleeps my stag but not the opponents stag… why… :frowning: --- ## [Connecting to server bug](https://www.neomonstersforum.com/t/connecting-to-server-bug/64302)
**Author:** [@Necrosis](https://www.neomonstersforum.com/u/Necrosis)\ **Replies:** 1\ **Last updated:** [February 14, 2026, 3:15pm UTC](https://www.neomonstersforum.com/t/connecting-to-server-bug/64302 "2026-02-14T15:15:39Z")
i can’t restore my account it always shows connecting to server , i check my net my get is good then why this happening please fix this --- ## [Reporte de mi cuenta](https://www.neomonstersforum.com/t/reporte-de-mi-cuenta/44558)
**Author:** [@Brayhan.Alejandro](https://www.neomonstersforum.com/u/Brayhan.Alejandro)\ **Replies:** 4\ **Last updated:** [February 10, 2026, 5:32am UTC](https://www.neomonstersforum.com/t/reporte-de-mi-cuenta/44558 "2026-02-10T05:32:41Z")
Por favor pueden quitarle el ban a mi cuenta es que la uso un hacker y uso hacks . Pueden devolverme mi cuenta.:sleepy::disappointed\_relieved: --- ## [invalid monster(help me out)](https://www.neomonstersforum.com/t/invalid-monster-help-me-out/64262)
**Author:** [@M123](https://www.neomonstersforum.com/u/M123)\ **Replies:** 6\ **Last updated:** [February 9, 2026, 5:37am UTC](https://www.neomonstersforum.com/t/invalid-monster-help-me-out/64262 "2026-02-09T05:37:41Z")
hi I’m very new to the game, a friend gave me his account and told me about the forum. the problem here isthere’s this invalid monster(monster with blue star). is there any monster that are invalid in some online events?… --- ## [NOT DOWNLOADING ](https://www.neomonstersforum.com/t/not-downloading/64158)
**Author:** [@Tarun2](https://www.neomonstersforum.com/u/Tarun2)\ **Replies:** 2\ **Last updated:** [January 27, 2026, 6:30pm UTC](https://www.neomonstersforum.com/t/not-downloading/64158 "2026-01-27T18:30:47Z")
not Downloading --- ## [OPPONENTS SURRENDERING FROM BUGS😭](https://www.neomonstersforum.com/t/opponents-surrendering-from-bugs/64094)
**Author:** [@Luna\_Oede](https://www.neomonstersforum.com/u/Luna_Oede)\ **Replies:** 8\ **Last updated:** [January 19, 2026, 3:20pm UTC](https://www.neomonstersforum.com/t/opponents-surrendering-from-bugs/64094 "2026-01-19T15:20:03Z")
Anyone encounter these kinds of bug in PVP? --- ## [Problema en una compra](https://www.neomonstersforum.com/t/problema-en-una-compra/64045)
**Author:** [@Julio2](https://www.neomonstersforum.com/u/Julio2)\ **Replies:** 3\ **Last updated:** [January 9, 2026, 12:00am UTC](https://www.neomonstersforum.com/t/problema-en-una-compra/64045 "2026-01-09T00:00:41Z")
Ayer realicé dos compras de las q cuestan 17.99 euros (no sé por qué pero me dejó) en la primera me llegaron las gemas normalmente pero no me llegó el ticket estelar y eso q estuve esperando un rato, entonces realicé otr… --- ## [Blocked from accessing online section!](https://www.neomonstersforum.com/t/blocked-from-accessing-online-section/55734)
**Author:** [@PR0T0TYPE](https://www.neomonstersforum.com/u/PR0T0TYPE)\ **Replies:** 33\ **Last updated:** [December 23, 2025, 1:51pm UTC](https://www.neomonstersforum.com/t/blocked-from-accessing-online-section/55734 "2025-12-23T13:51:39Z")
I opened neomonsters on my iPhone this morning just to find out that i have been blocked from accessing the online section for no reason at all! I downloaded the game in the app store and haven’t violated any rules or d… --- ## [No save monster](https://www.neomonstersforum.com/t/no-save-monster/63817)
**Author:** [@ZomBCroW](https://www.neomonstersforum.com/u/ZomBCroW)\ **Replies:** 3\ **Last updated:** [December 8, 2025, 8:35pm UTC](https://www.neomonstersforum.com/t/no-save-monster/63817 "2025-12-08T20:35:56Z")
No save monster. Silver mines --- ## [pvp reward error](https://www.neomonstersforum.com/t/pvp-reward-error/63759)
**Author:** [@user185](https://www.neomonstersforum.com/u/user185)\ **Replies:** 5\ **Last updated:** [November 29, 2025, 6:55pm UTC](https://www.neomonstersforum.com/t/pvp-reward-error/63759 "2025-11-29T18:55:34Z")
The reward for the Gold tier in this PVP season should have been a jellyfish, but I mistakenly received a different monster. --- ## [Problema con el banner de Hongua - Problem with Hongua banner](https://www.neomonstersforum.com/t/problema-con-el-banner-de-hongua-problem-with-hongua-banner/63593)
**Author:** [@SoulSamurai](https://www.neomonstersforum.com/u/SoulSamurai)\ **Replies:** 5\ **Last updated:** [November 5, 2025, 4:37pm UTC](https://www.neomonstersforum.com/t/problema-con-el-banner-de-hongua-problem-with-hongua-banner/63593 "2025-11-05T16:37:23Z")
En el 10mo pack de 40 gemas me dieron otro mítico q no era honghua ,por favor vean solucionen eso, y no se convierta en otro rodeknhigt.. Saludos :waving\_hand:t2: Auto translation: In the 10th pack of 40 gems, I got an… [Next page](https://www.neomonstersforum.com/c/neo-monsters-discussion/neo-monsters-bug-reports/27.md?page=1)